Tips on connecting with the post-pandemic customer

Our 2021 A CX Moment series kicks off with Bernard Salt AM, one of Australia’s leading social commentators on trends, business, and the global COVID-19 pandemic.

To call 2020 unpredictable would be an understatement - it turned many of the things we knew with certainty on it's head. Amid unprecedented use of the word unprecedented, we adapted and are now coming into 2021 stronger than before.

As we head into a post-pandemic world, how will organisations and consumers change their behaviours - and what can you do to be ready for it?

Bernard will delve into the 2021 trends and the long-term impacts we can expect. He’ll answer your questions live and explain how we can take our pandemic experiences and build a stronger, more resilient business going forward.


Bernard Salt AM
Author, demographer, and columnist
Bernard Salt is widely regarded as one of Australia’s leading social commentators by business, the media and the broader community. Bernard heads The Demographics Group which provides specialist advice on demographic, consumer and social trends for business. Prior to that Bernard founded KPMG Demographics.
Sarah Reed
Sr. Director of Global Events