About the event

Most companies want to be CX Champions, but few know how to get there. That’s why Zendesk pulled together the best of the best to help you. Join us October 29 as our roundtable of experts answers your questions live. Annette Franz talks CX transformation, while Zendesk’s Paxton Cooper explains the role of tools and technology. Kevin Albers from Slack shares the power of communication, Jeff Toister tackles training and strategy, and Jenny Dempsey makes sure you and your agents are taken care of.
We’ll also hear from siblings Jeremy and Molly Bloom, author of critically acclaimed memoir turned movie, Molly's Game! They will discuss what it takes to become a Champion (Olympic, poker, or CX) and how to recover when things don’t go right.


09:00 - 09:05 Welcome 
09:05 - 09:15 Speaker introductions
09:15 - 09:45 Speaker panel and open Q&A
09:45 - 10:00 Closing


Sarah Reed
Sr. Director, Global Strategic Events
Jenny Dempsey
Consumer Experience Manager
Jeff Toister
Customer Service: Author, Consultant, Trainer 
Annette Franz
Founder and CEO
CX Journey Inc.
Paxton Cooper
VP of Support
Kevin Albers
Director of Customer Experience