About the event

In this webinar, we’ll share tactical advice and best practices from our experts on the following topics:

- Increase unemployment claims processed -
- Create a seamless and positive experience for those filing claims -
- Reduce friction and empower applicants with self-service options -


2:00 - 2:10 Welcome and Introductions
2:10 - 2:35 Keynote with Satrde and State of TN
2:35 - 2:45 Q&A


Lisa Howard,  Assistant Commissioner, State of Tennessee
Lisa Howard
Assistant Commissioner
State of Tennessee
Dustin Swayne, Principal, SATRDÉ
Dustin Swayne
Principal, SATRDÉ
Former Co-Commissioner, State of TN
Burns Phillips, Principal, SATRDÉ
Burns Phillips
Principal, SATRDÉ
Former Commissioner, State of TN
David Williams, SVP Enterprise Product Strategy, Zendesk
David Williams
SVP, Enterprise Product Strategy